There’s nothing more frustrating to your travel plans than when a flight gets canceled.
Due to the inconvenience, you might think that airlines would only be too happy to maintain their reputation and make amends by compensating you, especially if you have to get a hotel for the night.
But this isn’t always the case.
Table of Contents
- 1 Will an Airline Pay For a Hotel If Your Flight is Canceled?
- 2 Under What Conditions Will an Airline Pay For a Hotel?
- 3 U.S. Airline Free Hotel Polices for Canceled Flights
- 4 EU Airlines Will Pay For a Hotel
- 5 You Will Be Rebooked on Another Flight
- 6 You Are Unlikely to Be Provided With Other Forms of Compensation
Will an Airline Pay For a Hotel If Your Flight is Canceled?
In the U.S., legally speaking, airlines are under no obligation to pay for a hotel room for passengers of a canceled flight.
However, just because an airline isn’t legally required to provide you with free accommodation for a canceled flight, it doesn’t mean that they won’t.
Under What Conditions Will an Airline Pay For a Hotel?
Generally, an airline will only be willing to pay for a hotel room if your flight is canceled if the cancellation was down to something they consider within their control.
If the cancellation was caused by a “force majeure”, it’s highly unlikely that the airline will pay for your hotel room.
Force majeure includes:
- Weather conditions or “acts of God”
- Strikes, lockouts, or other labor-related disputes
- Shortages of fuel, facilities, or labor
- Riots, embargoes, civil unrest, hostilities, or war
- Government regulation, demand, directive or requirement
U.S. Airline Free Hotel Polices for Canceled Flights
American Airlines will cover the cost of a hotel approved by them if the delay or cancellation is due to their fault, and the flight doesn’t board before 11:59pm local time on your scheduled day of arrival.
Delta Air Lines
If your Delta flight is canceled or delayed between 10pm and 6pm for more than four hours, they will provide you with a free of charge hotel voucher “if overnight accommodations are available.”
If no overnight accommodations are available, Delta will provide you with a voucher for future travel “equal in value to the contracted hotel rate, up to $100.”
This is all dependent on if the cancellation was caused by something within Delta’s control.
According to JetBlue’s contract of carriage, if your “travel is disrupted due to a controllable irregularity and the passenger experiences a departure delay of six or more hours,” the airline will provide a hotel voucher.
In other words, if the cancellation was caused by an event within JetBlue’s control, a hotel voucher will be provided.
If your United flight’s delay or cancellation “is expected to exceed four hours between the hours of 10 p.m. to 6 a.m. local time,” and is down to the fault of the airline, United will provide a hotel voucher.
EU Airlines Will Pay For a Hotel
European flight regulations only apply to flights either departing from an EU airport, or flight landing in the EU with a European airline.
With this mind, the EU protects passengers’ rights better than in the U.S. by legally requiring airlines to provide passengers of canceled flights with a free hotel stay overnight, though in the case of “extraordinary circumstances”, this may not apply.
Internal strike action is not considered to be an extraordinary circumstance.
If your flight has been by delayed at least three hours, you are also entitled to compensation under European law (EC 261/2004).
Related: Why Do Flights Get Delayed?
You Will Be Rebooked on Another Flight
If your flight is canceled, most airlines will rebook you on another flight to your destination.
This can sometimes be on another airline’s flight.
If you decide not to rebook, you are entitled to a refund, even if your ticket was originally non-refundable.
You Are Unlikely to Be Provided With Other Forms of Compensation
In the U.S., airlines are not required to provide you with money or any other form of compensation, such as food, or cab fares for a canceled flight.
Simply put, if any costs directly fall outside the canceled airline ticket or fees are directly tied to the airline ticket, such as baggage fees, seat upgrades etc., you will not be compensated.
Ella Dunham, a Freelance Travel Journalist and Marketing Manager, boasts an impressive career spanning eight years in the travel and tourism sectors.
Honored as one of "30 Under 30" by TTG Media (the world’s very first weekly travel trade newspaper), a "Tour Operator Travel Guru" and "Legend Award" winner, Ella is also a Fellow of the Institute of Travel, a Member of the Association of Women Travel Executives, has completed over 250 travel modules, and hosts travel-focused segments on national radio shows where she provides insights on travel regulations and destinations.
Ella has visited over 40 countries (with 10 more planned this year).